Barclays Online Banking Error Message (2024)

FAQs

Why is my Barclays Online Banking not working? ›

If you're having problems logging in to Online Banking, you may need to clear your internet browser's cache or update the browser. Below is a guide to clearing the cache for the most common browsers. You can also find the information in your browser's 'help' section.

Try clearing your cache and cookies

If allowing pop-ups doesn't fix your issue, try clearing your browser's cache and cookies. This will remove old files that can cause problems with Online Banking. Here's how to do this in each browser. Select 'Clear data'.

Ensure you're on the bank's official website, with a secure connection. Check your bank's service status to see if the issue is on its end. Check your login credentials and reset them if you're unsure. Update your browser to benefit from the latest security patches.

This means you've entered an incorrect authentication code three consecutive times in your transaction history and your account has been blocked from making any further online transactions.

Everything is working as it should be.

The error message “Account Temporarily Unavailable” could mean there is a connection issue or the site has been taken down for maintenance. If you close the site and reopen it the message will usually go away, and you can continue with your transaction.

The main reasons accounts get blocked:

Suspected fraud. Lack of use. Suspicious transactions. Disputes with your bank.

Click 'Log in with passcode'. Make sure the 'Login details' option is selected, then click the 'Forgotten your passcode? ' link. Type in your date of birth, account type and your card details, then click 'Reset your passcode'.

Speak to us directly using 'Chat' in our app. It's secure, easy to use, and we're available 24 hours a day, 7 days a week. We'll send you a notification when we reply, so there's no need to wait in the app. You must be 16 or over to use the app.

Online banking is at risk of cybersecurity threats that could expose confidential and sensitive financial information of the customer. Hackers use various tactics like phishing attacks, malware, and ransomware to gain unauthorized access to accounts.

Why would my Online Banking be restricted? ›

A recent deposit(s) to one of your accounts has been identified as suspicious, irregular, fraudulent, unauthorized, or unlawful. As a result, we have restricted the account until this matter can be resolved.

Try clearing your cache and cookies on the website you are trying to log into. Click on the padlock icon in the address bar → Cookies and remove all that are stored there, then refresh the page.

There are two reasons why this might have happened – both are to protect you and your information. We've logged you out because you haven't used any features for a certain amount of time since logging in. You've left your session without using the log out button.

Please contact the Online Services Support Team on 0800 1510419*.

Bank accounts are typically frozen for suspected illegal activity, a creditor seeking payment, or by government request. A frozen account may also be a sign that you've been a victim of identity theft. Each situation requires specific actions to unfreeze the account.

The way you log in to Online Banking is changing

Enter the three-digit security number from the back of your card. If you don't have a card, you can order a new one. Ask us to send a code to your mobile, which you'll need to enter into the online verification screen.