Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming.
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What isn't working?
Please let us know what issue you are experiencing with Optimum:
E-mailThank you for the report! If you have any tips or frustrations you wish to share, please leave a message in the comments section!
In the last three months, how would you rate Optimum?
1.98 out of 5 19,826 ratings
Thank you!
Problems in the last 24 hours in Manhasset, New York
The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Manhasset and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
June 13: Problems at Optimum
Optimum is having issues since 04:00 PM EST. Are you also affected? Leave a message in the comments section!
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Most Reported Problems
The following are the most recent problems reported by Optimum users through our website.
Internet (55%)
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TV (19%)
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Wi-fi (12%)
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Total Blackout (6%)
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E-mail (4%)
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Phone (3%)
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Live Outage Map Near Manhasset, Nassau County, New York
The most recent Optimum outage reports came from the following cities:The Bronx, Brooklyn, Malverne, Yonkers, Seaford, Queens, Oceanside, Hicksville, Port Washington, Baldwin, Bellmore, Harrison, Larchmont and Old Westbury.
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| City | Problem Type | Report Time |
|---|---|---|
 The Bronx | TV | |
| The Bronx | TV | |
| The Bronx | TV | |
| The Bronx | TV | |
| Brooklyn | Internet | |
| The Bronx | TV |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Optimum Issues Reports Near Manhasset, New York
Latest outage, problems and issue reports in Manhasset and nearby locations:
- BRYAN MAC đź—˝ (@mcelwainYo) reported fromBrooklyn, New York
@OptimumHelp @optimum Any way to check for service outages in South Brooklyn? My internet, which usually runs very smoothly, has been borderline useless for about a week now
- paddyO-daBronx (@paddy0_bronx) reported fromBronx, New York
@optimum strikes again. Lost feed to YES network. Why is you service so horrible? Why? Nice to gave a a Yankee Monopoly. As soon as @Hulu gets @YESNetwork back. Cable out my house
- Romario R. Ricketts (@RomarioRickettz) reported fromBrooklyn, New York
Verizon Fios just lost a customer. Hey @optimum, let's talk about affordable and reliable internet and TV service?
- . (@upsohai) reported fromYonkers, New York
Wifi down again for the 8th night in a row. @optimum is TRASH
- Misadventures of SuperNick™ (@HeySuperNick) reported fromValley Stream, New York
@OptimumHelp Tried to schedule a service call. Was told wait would be less than 5 min, I gave up after 20 min. My next attempt they said the wait would be 20 min, over 30 min later & still no help. Now I'm being told higher wait times than expected. Typical poor customer service.
- ulrikabengtsson (@ulrikabengtsson) reported fromBronx, New York
@optimum is there issues in the Bronx? My internet is spotty
- mjedesigns 🤷🏻‍♂️ (@Mjedesigns) reported fromSeaford, New York
@OptimumHelp I cannot believe how bad my wifi is in my house .. dropping out all day , tv freezes DVR not working .. nothing has changed .. back to Verizon
- Sofia Mendez (@sofieneko) reported fromBronx, New York
@optimum it’s been three days since I haven’t had Wifi,Cable or phone service. I’ve called Customer service multiple times about my service being out because of a truck that passed by my block and pulled a wire, so far NO ONE has come to resolve the issue
- marcoandante🇵🇷 (@marcoandante) reported fromBrooklyn, New York
@optimum the service has been spotty, unreliable and awful for several days now. You’re a significant expense that’s now also interrupting important things. When will you finally fix this?
- ***@ (@wellingtonmk6) reported fromYonkers, New York
@OptimumHelp Never mind @OptimumHelp is gone again! #westchestercounty
- marcoandante🇵🇷 (@marcoandante) reported fromBrooklyn, New York
@OptimumHelp it’s been days of this horrible service that’s really interrupting a lot of important things, when are you finally resolving this?
- Taylor Pugliese (@Teylah) reported fromOceanside, New York
@OptimumHelp I needed help again with the issue you just resolved
- Hadari Yao if ya nasty⚡⚡ (@FashionEnigma) reported fromBrooklyn, New York
@optimum @OptimumHelp Your "customer service" team is extremely disrespectful and unhelpful especially Account manager Natalie and Tika from billing...
- Taylor Pugliese (@Teylah) reported fromOceanside, New York
@optimum I have never been so disappointed & upset with the service I’ve been receiving from you guys. I’ve been a loyal customer for as long as I can remember 20+ years. I’m about to switch to Verizon that’s how pissed off I am. You guys dropped the ball once altice bought you
- Dennis D Wilson (@m3ccaman_d) reported fromBronx, New York
@OptimumHelp WTF today!!! What changed? In 30 plus years of storms in NYC I never remember my service this bad. It’s barely raining in the Bronx and all my channels are ******.
- ktkr (@ZeroXOmega) reported fromBrooklyn, New York
@OptimumHelp Service outages every few minutes this afternoon (and the past few days). Are there techs in the area working on infrastructure?
- Chris Je†son Charlotte(9/2-7) (@darkskin_rick) reported fromBrooklyn, New York
Out of all the states and bases I've been @optimum is by far the worst, and sh*ttiest internet provider.
- Ismet (@loumethree) reported fromBronx, New York
@optimum I recorded my favorite show just to get VID 45256 error message. Come on whyyyy? Does this mean that the recording never happened?
- Concourse Papi (@MaddBLK_) reported fromBronx, New York
@OptimumHelp I'm on the phone with ya squad now. Apparently yall decided to add a "service protection" fee on all accounts without notifying customers. Long story short the money will be ran back thank u. Do better.
- Siddharth Jain (@sidtoaf) reported fromWestbury, New York
@OptimumHelp my internet bill is way too high! I’d like to work with you for a resolution.
Optimum Issues Reports
Latest outage, problems and issue reports in social media:
- BeerMoneyBettor (@BeerBettor) reported
@OptimumHelp @ASpucciTaco Bro fix the internet @OptimumHelp all night we sitting here no internet. You gonna reduce the bill for this? We’re getting less service
- Kev (@CardsKevin) reported
I can't wait to move and get rid of @optimum @OptimumHelp is even worse somehow than the actual service
- J.D (@JDefends) reported
@OptimumHelp this is the second time this week you've broken the DNS settings in all of brooklyn.
- mikey (@mikeycannavo) reported
.@OptimumHelp has to be one of the worst ISPs out there. I’ve basically had no internet for 2 weeks and every time a technician comes out they just reboot my device and “check” the equipment they have outside. I pay for 1gb by the way. I wish there was another provider in my area
- VinSmoke66 (@Trevor47920409) reported
@OptimumHelp @Rob_vaughn **** help us to smh
- Mia (@eenhwan) reported
@OptimumHelp I wish optimum works as hard as you guys and it will be a lot better. Optimum used to be really good. Makes me a sad customer.
- Diana Dash (@TheDianaDash) reported
Truly never experienced a company who sucks more @optimum
- dulce de lecherous (@logomachyknight) reported
Hey @optimum /@OptimumHelp I pay damn near $100 for your service, why is it always out
- Iam Fil Am (@IamFilAm83) reported
@optimum Called to cancel service- transferred to retention. Melissa said to call back 5 days before end of cycle. I insisted on noting to schedule now before I forget. She hung up. I’m done with bad service!
- Paul Del Vecchio (@pauldv) reported
@optimum your service is terrible. We spent 3 hours on the phone trying to fix a billing issue that you caused. Don’t get me started on your “limited promotions” excuses. You claim transparency on your site but you aren’t transparent at all.
