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PatriciaTyler, TX
Review featured by Netspend
Verified purchase
Customer ServiceStaff
Reviewed May 4, 2023
I've been using NetSpend for over five years now. I like that I can get my money when I want it. I also like that I can get paid three days earlier than everybody else. Their customer service was good. People tried and used it. They found out and let me know. They took care of everything and re-issued a card so it couldn't be used again. I appreciate them for that.
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ElizabethSan Bernardino, CA
Verified purchase
Reviewed April 22, 2024
My friend told me about Netspend because I was trying to open a bank account and I was unable to. I didn't wanna keep cash on me all the time. I also wanted to purchase stuff online or there are certain places where they take cards, and all I had was cash. Netspend helped me out in a way that I can do more stuff with my money, and I get the alerts. They text message me every time I use my card and that's good. I like that. I also have Netspend on my wallet in my phone. I have a passcode on there, and sometimes with my thumb, it'll automatically pull up the card reader. However, I tried to use it the other day and I couldn't. I just used the card with me, but I'm gonna figure that out and try that next.
I love Netspend, and I'm very satisfied with the service. I like to be online and to buy stuff. I have an account with Amazon now, and it's easier for me to order. I like the fact that I can use my card for different things. There are certain things that people need a card for. Let's say if I want to rent a car or a U-Haul, sometimes they need to put a card. I also like the fact that it's easy to find reload locations. I just pull it up on the map and there's a lot of places around me. There's Walgreens and different places that I can use it. I'm waiting still on my taxes, but I put it on there as well. I would encourage people that cannot get bank accounts like me to get the Netspend card because it makes life a lot easier. I'll definitely recommend Netspend to a friend.
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MarkParis, TN
Verified purchase
Customer ServicePricePunctuality & SpeedOnline & App
Reviewed April 4, 2024
I tried to load the Netspend card a couple of times with a large amount but they wouldn't accept that. I just kept going down till I got something they would take. Also, they spelled my name wrong one time and I had trouble getting it back. Getting a response on that took me a while, but when they came through, Netspend came through with gangbusters and sent me two cards. But they straightened it out. I needed the one and it came early and to the right address. I wanted to put some money on the card because I was traveling and loaded it with my bank. I use it on the road. So, it works out well. I never had any trouble and I’d give Netspend a thumbs up. People should go for it.
The customer service has been excellent. I recently opened a bank account also because I was thinking about retiring and putting my retirement there. There's something to do there and Social Security and it would have worked out fine. I still may do that. I'm just having trouble with pulling the trigger on retiring. One thing I didn't agree with was they were charging too much in the beginning just because I didn't use the card. I didn't like that. They told me to use it once at least every 90 days and it'll take care of that. But other than that, it's great. I've got a lot of cards and they were right there. The website is straightforward. I check my balance periodically here and there because I get a lot of emails from them. And some of it sounds like I need to do this and that. But I always check just to make sure.
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SheilaKewaunee, WI
Verified purchase
Customer ServicePunctuality & Speed
Reviewed April 2, 2024
The customer service that I received from Netspend has been great when I can get ahold of them. My telephone, sometimes, won't do the numbers correctly because I have the same issue with them that I have with phoning in a prescription. If I use somebody else's phone, then it works fine. My only issue with Netspend is that I've got two different phone numbers for them and when I call, if my phone doesn't punch in the right numbers correctly of my card, then their customer service just says, "You're not an active customer." That was the automated part of it, and then they just hang up. There's no way to get to a live person without putting in your Netspend card number and having the computer recognize it. They also do not have a customer service email that you can just email that customer service number and get help online. But once I've gotten through to somebody when I've had an issue, then it's been resolved very quickly.
I like the automated information. Every Monday, I get a text with my balance. I like that any time I use the card, I get a text that I've used it, and those things all work very well. I have sent them two notes when I've been able to do a survey online for them after I've had issues, and I have told them those two things very clearly and that they need to do something different about that because I can't possibly be the only person who is having this issue.
I had to contact them for a refund that a hotel in Montana was trying to get to go through. The hotel is trying to refund it and the Netspend system wouldn't accept the refund. It took them about a week and a half to get it resolved because all they did was automated responses to us. They didn't have a person read it and say, "Oh, my goodness, what's going on?" I did eventually receive my complete refund. It was just for a reservation and then my plans changed. So, it wasn't a dispute. Their automatic email that would come back says, "If this is a dispute, your card is gonna be frozen." I was like, "No, do not freeze my card, just process the refund."
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Thank you for your review. Enjoy reading & keep supporting us. We are sorry to hear that you are having issues with getting in contact with us. If you have any feedback or suggestions, you could write to us at social@netspend.com. You can contact us at 1-866-387-7363. We would love to hear from you!
PatriciaIrvine, CA
Verified purchase
Customer ServiceStaff
Reviewed Feb. 4, 2024
I've been with Netspend for a while and I've been through a lot of changes with them. The customer service was okay but I don't even wanna talk to them anymore. I just want to talk straight to the supervisor. That's how I roll. I get it done myself. I had a problem when I first moved over to my apartment complex. They allowed the complex to take money out of my account. I paid too much on my rent and Netspend didn't wanna give me the other part back. So, they ended up losing it or saying that they applied it to something else, which they never did. They had errors on my account that were out of this world. It didn't get back on track because what made it so bad was Netspend took it out of my account and gave it to them and then took it back out and did it again.
The whole issue of the $180 that was missing never got resolved because it took them four years to try and tell me where that money went. I was thinking about making a dispute with Netspend. In the long run, I ended up losing. It shouldn't have been me losing. I didn't give them the money. That was an ordeal but Netspend has gotten better. I like the Anytime Alerts feature of Netspend because there were a couple of times when people were using my card in San Francisco and Washington D.C. while I was talking to the rep on the phone. I had a solid dispute, letting them know that it wasn't me doing it. It took about a month to get the money back.
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Hi Patricia, we are sorry that you're having issues with our customer service. Can you write to us at social@netspend.com? Kindly include a description of the issue you are facing. We will investigate immediately & solve the issue.
ToniaPreston, ID
Verified purchase
Customer Service
Reviewed July 6, 2023
I'm not very happy with Netspend. I got a loan through Utah Title Loan, and they put the money that I got on the card. I paid the loan off, and there was a $100 balance, which was put back on the card. It's 21 miles from where I live to where Utah Title Loan is, and we were leaving that afternoon to go on a trip with my daughter. She had a conference and I went to sit with her baby while she was in the conference. By the time I left Utah Title Loan and got home, the $100 was gone. I put in a claim against it, and Netspend came back on me saying I paid a bill with it. They said it was denied because they have the proof with my name, my phone number and my address with the bill. I said, "No, I didn't. How am I supposed to do that from 21 miles?" We just automatically got up and left.
My son-in-law said if I go to a gas station and get something or use the bathroom and I have a credit card, they skim it. I was told that's probably what happened. Somebody skimmed my card and used it for their own personal use. I don't even know the company Netspend paid the money to, and that's what's bothering me. I resubmitted the claim, and it's been over a month and a half, at least, since, but I have not heard a word back from them.
It upsets me very much, because that's $100 that I didn't even have. The kids grouched at me and said, "Well, you said you had money. We wouldn't have brought you if you didn't have any money." I said, "I did, I had $100." Netspend was good and I was very satisfied up until this last point. My son-in-law put some money on the Netspend card a couple of times. After what happened with the $100 though, we decided, if I get a loan through the title loan again after I get this last one paid off, then we'll just use it for the title loan, because we have another card that I can use.
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MichaelEdgewater, FL
Verified purchase
Customer Service
Reviewed June 5, 2024
My card was misused without my permission. Every time I called Netspend, I was asked the same security questions. Sometimes the answers were correct, and sometimes they were incorrect. I tried to explain this to the person I was speaking with, and finally had to ask for a superior in charge. I believe they were upset and finally told me that they came to a conclusion that no wrongdoing was found. I totally disagree with their findings, as when I misplaced my card, I had moved out of town, and my card was being used in the surrounding cities where I use to live. Money was removed via a.t.m.'s and at the "highest" amount allowed. This should have been an immediate "red flag"! Ultimately, I am out over $1,000, and I feel that the decision was made without proper investigation. I am very unhappy with the procedures of Netspend, and may look into different means of whom I use as a financial institution.
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Hello Michael,
We attempted to contact you at 386-402-2998 and were unsuccessful. We wanted to inform you that we have escalated your concerns and have some news about your results. After further escalation, our Dispute team Identified an error that occurred during the claim and has overturned your dispute. If you can please contact the representative that has reached out to you. They will assist you further with your concerns.
Thank you,
Netspend
Resolution In Progress
douglasCentralia, WA
Customer Service
Reviewed June 4, 2024
I have had NetSpend since about 2001 up until a couple months ago and I used it a lot up until my pay check came in mail box. Just out of the blue they closed my account without no warning. I called them and they said it was because of too much online gambling. I have never gambled online with my money. Never. Not with NetSpend account or any other bank account and besides it's my money. Why should it matter to them what I do with my money. So be careful.
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Hello Douglas,
We would be happy to assist you. Please email us at social@netspend.com with your specific concerns and contact information so we can reach out directly to help you.
Thank you.
DonaldMckeesport, PA
Verified purchase
Reviewed June 4, 2024
Trying to use these ATMs that you said I can use without charging me on both ends. Has problems yesterday which you told me try three times yesterday which you know about trying to get money out of that ATM at the point of purchase of getting my money out and when I went in they told me that they don't accept our accounts from Netspend.
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Hello Donald,
Please email us at social@netspend.com for further assistance regarding your concerns with the All Point ATM.
Thank you.
LeoCarson City, NV
Verified purchase
Reviewed June 4, 2024
My card was hacked 4 times in 2 months...no money lost but each card was hacked, and except for the last card I paid $29 dollars for express shipping....I don't need to say more. My advice to Netspend is to stop hackers from obtaining the card numbers within 2 to 4 days of my receiving it. If you can't secure my funds why would I use you.
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Hello,
We are sorry that you had so much inconvenience when trying to get assistance regarding accessing your funds. Please contact us at social@netspend.com for further assistance regarding your concerns.
AliciaChicago, IL
Verified purchase
Staff
Reviewed June 3, 2024
Netspend is awesome. I've had my card a while. Very informative, helpful, secure. I would recommend this card to everyone I know. A great card for saving money, grocery shopping, paying bills, buying items, if needing help a representative is always available, privacy is key. I learned about netspend through advertisem*nt and continue sending information to family and friends.
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Thank you so much for your positive review! We are thrilled to hear you had a great experience with us. If you need any assistance in the future, please reach out to us at social@netspend.com and we will be happy to assist you.
